House of Fraser’s distribution centres in Wellingborough and Milton Keynes have re-opened today after weeks of uncertainty over the future of the embattled retailer, according to a report by Drapers.
The department store took its website offline on August 15 after falling into a dispute with XPO Logistics, who own and operate House of Fraser’s Wellingborough and Milton Keynes warehouses.
Now, House of Fraser chief executive Alex Williams has said the centres will open this morning in order to take receipt of concession deliveries, collect from suppliers and process stock to the stores.
Williams added that all services will be resumed “as soon as possible”.
XPO is reportedly owed £30.4 million, while House of Fraser’s wider debts are believed to approach £1 billion.
It stopped accepting goods and processing deliveries for the retailer last week, meaning House of Fraser was forced to contact shoppers to warn customers that it had cancelled orders that had not been sent yet.
Earlier this week it was also revealed that 627 members of XPO staff at Wellingborough and Milton Keynes had been put on a 45 day consultation period from August 17.
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I had placed an order which was subsequently cancelled to date I have not received my refund. When will this happen.
I too had placed an order which was subsequently cancelled to date I have not received my refund. When will this happen?
Hi there Ive placed an order on the 11 August but cancel the order when will I get a refund back
Hi there ive placed a order on the 11th August but then got cancelled didn’t receive my refund yet
I ordered a sofa for £1200 fully paid have not received it staff at House of fraser advise they cannot tell me anything admit its been paid for but HOF have not paid the consession company so not item will be delivered. HOF are not returning my calls or emails. When I do speak to anyone I am advised its a different company and nothing to do with us now since the events of 10th August
No idea if this will ever get sorted and this sofa was paid for with gift cards!
I am utterly discusted and feel sick.
Do a chargeback with your bank. Mouthing on here won’t help
If you paid by credit card you can contact your bank under Sales of Goods Act 1979, anything over £100 you are able to claim all of the money back from your bank as they are equally liable and responsible for your £1200, don’t worry you will get it all back.
I have also ordered and paid for an additional part to my sofa on 29 April, 18!. It’s in the warehouse but House of Fraser will not deliver!! It’s so stressful, I’m upset and angry.
This piece of furniture is off no use to anyone but me.I cannot get an answer by phone and my e-mails have not been answered. I am also disgusted!!.
hi, i have returned goods and not had a refund, if i had known this i would have kepy the goods