COMMENT: Retailers that innovate in omnichannel will succeed amid Covid-19
University of Edinburgh Business School lecturer Kirsten Cowan looks at how and why a omnichannel strategy will be essential.
COMMENT: The easing of lockdown means new challenges for retailers
The easing of lockdown measures presents a new set of challenges for retail leaders but they must remain focused on their purpose
COMMENT: Usdaw & BRC working together to bring retail safely out of lockdown
BRC CEO Helen Dickinson & Usdaw boss Paddy Lillis explain how they're working together to safely bring retail out of lockdown.
COMMENT: Mastering 3 coronavirus challenges with customer loyalty
Benjamin Wall identifies the 3 main challenges plaguing UK retail at the moment, and proposes ways to make the best out of them.
COMMENT: Chatbots could be the answer to the customer services crunch
Ian Edwards, Head of Planning for Facebook Northern Europe, explains how retailers can use chatbots to ease pressures.
COMMENT: Maintaining & building customer loyalty in the time of corona
ICS chief executive Jo Causon on how retailers can strive to maintain customer loyalty in a time of crisis.
COMMENT: Why Covid-19 doesn’t have to mean the end of indie retail
Stores may be closed but there are ways indies retailers come back fighting when the crisis is over, Gary Williams writes.
COMMENT: Going digital during lockdown? Here’s what you need to know
Snag Tights founder Brie Read provides tips on how retailers can benefit from adapting their digital strategy during coronavirus.
COMMENT: It’s time fashion retailers made the most of second-hand clothing
There are a number of advantages for a fashion retailer to exploit its existing market position to develop the sale of 2nd-hand.
COMMENT: The customer service conundrum for retailers
Institute of Customer Service CEO Jo Causon says it's time for retailers to start re-evaluating their CX priorities.
Feature Resource
Why a reliable store systems support partner is a must for...
A reliable store systems support partner is one of the most important requirements for high street retailers
Every retailer has experienced the chaos that occurs...
